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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    If you're printing from a Windows computer, try the following:
    • Make sure you selected the correct printer in the application you're printing from.
    • Clear any stalled print jobs from the Windows Spooler by following these steps:
      • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, right-click the stalled print job, click Cancel, and click Yes.
      • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
      • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.


Published:  30-Apr-2013 Was this helpful​? Thank you for the feedback!
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