My product doesn't detect my photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel. What should I do?

• See below.

  • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
  • Make sure the photos are placed on the scan bed correctly.
  • If you place multiple originals on the scanner glass, make sure they are at least 0.2 inch (5 mm) away from each other.