My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:

  • In Windows, delete all pending print jobs from the Windows Spooler on your computer.
  • If the printer is connected to a computer or network with a USB or Ethernet cable, check the following:
    • Make sure the cable meets the requirements.
    • If you're using a switch box or USB hub, connect the printer directly to your computer.
    • Turn off the product, check that the cable is securely connected, turn the printer back on, then try printing again.
    • Try using a different cable.