I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?

• You'll need to set up your product again. Do the following:

  Disable the Firewall

  1. Do one of the following:
     • Windows 8.x: Navigate to the Apps screen, select Control Panel > Windows Firewall.
     • Windows (other versions): Select or Start > Control Panel > System and Security > Windows Firewall.
  2. Disable the firewall.

     If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

     Note: This section is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  3. If you're unable to complete the instructions above, contact Epson, otherwise go to the next section.

  Install the Product Software

  1. Do one of the following:
     • If you received an WorkForce Pro WF-5690 for exchange, download the Drivers and Utilities Combo Package from the Downloads tab for your product.
     • If you received a different product (not an WorkForce Pro WF-5690), go to our main Epson support. Select your product, then Downloads. Download the Drivers and Utilities Combo Package for your product.

     Note: Make a note of the file name and save the location so you can retrieve it.

     Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  2. Open the file you downloaded and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.

     
     
     

  3. When you see the Select Setup Option screen, select Set up printer for the first time, then click Next.

     
     
     

     If you see this screen, click Options.

     
     
     

  4. When you see the Select a Wireless Network Setup Method screen, follow the instructions on-screen to complete the installation.

     Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you don't have the cable, select Using printer buttons to set up your printer.

     After you complete the Wi-Fi setup, remember to enable your firewall settings. If these troubleshooting instructions did not solve the problem, contact Epson support.