My product is printing blank pages from Windows or my Mac. What should I do?
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Try these solutions:
- Make sure you selected the correct paper size settings in your printing program and printer software.
- Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
- If a blank page exists in a document you are printing and you want to skip printing it, select Skip Blank Page setting in your printer software as instructed below.
Windows
- Do one of the following:
- Windows 8: Navigate to the Apps screen, select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
- Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
- Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
- Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer and select Printing Preferences.
- Right-click your printer icon, and then select Printing Preferences.
- Click the Maintenance tab, then select the Extended Settings button.
- In the Settings area, click on the Skip Blank Page setting or check box.
- Click OK as necessary to save your settings.
OS X
- In the Apple menu or the Dock, select System Preferences.
- Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
- Select Driver.
You see this screen:
- Set Skip Blank Page to On.
- Click OK.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Published: 18-Nov-2013
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