I'm having paper feed problems. What should I do?

  • See the solutions for your problem type below.

    Paper Feeding Problems

    If you have problems feeding paper, try these solutions:

    • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette. Make sure to load only one sheet at a time in the rear feed slot.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • Do not load more than the recommended number of sheets.
    • Make sure your paper meets the specifications for your product.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Load paper in the cassette printable side down.
      • Follow any special loading instructions that came with the paper.

    Paper Jam Problems Inside the Product

    If you see a message that paper has jammed inside the product, follow the steps below or on the LCD screen to clear the jam.

    1. Cancel the print job, if necessary.
    2. Remove any jammed paper from the rear paper feed slot.
    3. Lift the scanner unit and remove any jammed paper inside.

      Caution:
      Do not touch the flat white cable inside the printer.

    4. Close the scanner unit.
    5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Jam Problems in the Paper Cassette

    If you see a message that paper has jammed in the paper cassette, follow the steps below or on the LCD screen to clear the jam.

    1. Cancel the print job, if necessary.
    2. Pull out both paper cassettes, then carefully remove any jammed paper.
    3. Make sure the paper you loaded is under the edge guides.
    4. Keep the cassette flat as you insert it. If inserting Cassette 1 (upper cassette), insert it until the arrows on the right side line up.
    5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Jam Problems in the Auto Duplexer

    If you see a message that paper has jammed in the auto duplexer, follow the steps below or on the LCD screen to clear the jam.

    1. Cancel the print job, if necessary.
    2. Press the buttons to release the auto duplexer and remove the duplexer from your product. Carefully remove any jammed paper from inside the unit.
    3. Remove any jammed paper from the duplexer.
    4. Open the duplexer and remove any jammed paper from inside it.
    5. Reattach the duplexer.
    6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Jams in the Automatic Document Feeder

    If you have problems with paper jams in the automatic document feeder (ADF), follow the steps below or on the LCD screen to clear the jam.

    1. Cancel the print job, if necessary.
    2. Remove your originals from the ADF.
    3. Open the ADF cover, then carefully remove any jammed paper.

      Caution:
      Make sure you open the ADF cover before removing any jammed paper. Otherwise the product may be damaged.

    4. Leave the ADF cover open, then raise the scanner unit.
    5. Press the tabs and remove the document mat.
    6. Carefully remove any jammed paper.
    7. Reattach the document mat, lower the scanner unit, and close the ADF cover.
    8. Open the ADF as shown.
    9. Carefully remove any jammed paper from beneath the ADF.
    10. Close the ADF.
    11. Reload your originals.

      Caution:
      Do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

    12. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Ejection Problems

    If you have problems with paper ejecting properly, try these solutions:

    • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.
    • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.
    Related tasks
    Cancelling Printing Using a Product Button
    Related information
    Loading Paper
Published:  12-Sep-2013 Was this helpful? Thank you for the feedback!
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