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My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?

    Carefully clean the scanner glass and ADF. See below.

    Cleaning Your Product

    To keep your product working at its best, you should clean it several times a year.

    Close the output tray and paper support when you are not using the product to protect it from dust.

    Caution:
    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Turn off the product.
    2. Unplug the power cable.
    3. Disconnect any connected cables.
    4. Remove all the paper.
    5. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. If you see lines in your scans or copies, clean the left side of the glass carefully.

      Caution:
      Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.



    6. Open the ADF cover and use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF.

    7. Clean the outer case and control panel with a soft, dry, lint-free cloth. Do not use liquid or chemical cleansers.
Published:  19-Apr-2018 Was this helpful​? Thank you for the feedback!
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