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I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?

    The problem can be caused by your printer or computer. Do the following:

    1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
      • If you can print, go to the next step.
      • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
    2. Delete any pending print job(s) from the Epson print queue, then try printing again.
      • If you can print now, you're done, and you can skip the remaining steps.
      • If you can't print, go to the next step.
    3. Set your product as the default printer.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon and select Set as Default Printer.
      • Windows 7: Click and select Devices and Printers. Right-click your printer icon and select Set as Default Printer.
      • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer icon and select Set as Default Printer
      • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer icon and select Set as Default Printer.

      Note: If there is more than one icon for your printer, select the icon that is not faded (or is in a Ready or Active state) to be your default printer. You can delete any duplicate icons that are faded or in an Offline state by right-clicking the icon and selecting Delete.

      If you still can't print, contact Epson support.

Published:  16-Jul-2015 Was this helpful​? Thank you for the feedback!
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