I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
Try the following:
- Make sure your Epson product and computer are connected to the same network.
- Make sure Document Capture Pro and Epson Scan 2 (Windows) or Document Capture and Epson Scan 2 or ICA (Mac) are installed.
Note: Restart your computer after installing the software to enable scanning.
- Make sure Event Manager is not being blocked by your firewall or security software.
- Make sure one scan job is selected in the Event Setting in Document Capture Pro.
Published: 16-Mar-2017 Was this helpful? Thank you for the feedback!