I can't start Epson Scan 2 in Windows or on my Mac. What should I do?

• If you cannot start Epson Scan 2, try these solutions:
  • Make sure your product is turned on and any interface cables are securely connected at both ends.
  • Make sure Epson Scan 2 is selected as your scanning program.
  • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
  • Check the connection setting and test the connection using Epson Scan 2 Utility:

    Windows 10: Click and select All apps. Select EPSON, then select Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

    Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

    OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

  • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
  • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

  Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan 2 scanning software. Epson Scan 2 provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan 2, visit Epson's driver download site (U.S. downloads or Canadian downloads).

  Related tasks
  Starting a Scan from a Scanning Program
  Placing Originals on the Scanner Glass
  Related references
  Additional Scanning Settings - Advanced Settings Tab