My printout contains incorrect characters. What should I do?

  • If incorrect characters appear in your prints, try these solutions before reprinting:

    • Make sure any cables are securely connected at both ends.
    • In Windows, delete all print jobs from the Windows Spooler:
      • Windows 10: Click and select  (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Open print queue. Right-click the stalled print job, click Cancel, and click Yes.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
      • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
      • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, and select Open. Right click the stalled print job, click Cancel, and click Yes.
    • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
    • If your product is connected to a USB hub, connect it directly to your computer instead.
    • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
    • If incorrect characters still appear in your prints, try connecting your product using a different cable.
    • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
Published:  15-Feb-2018 Was this helpful? Thank you for the feedback!
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