My printout contains incorrect characters. What should I do?

• If incorrect characters appear in your prints, try these solutions before reprinting:

  • Make sure any cables are securely connected at both ends.
  • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
  • If your product is connected to a USB hub, connect it directly to your computer instead.
  • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
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  Printing Your Document or Photo - Windows
  Printing Your Document or Photo - Mac