My copies have incorrect or faint colors. What should I do?

• If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

  • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
  • Do not press too hard on the original when you copy from the scanner glass.
  • Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the scanner glass.

  • Clean the ADF.
  • If the colors are smeared, try lowering the copy density setting on the LCD screen.
  Related concepts
  Print Head Maintenance
  Related tasks
  Cleaning the Scanner Glass
  Cleaning the Automatic Document Feeder
  Related references
  Copying Options