My product keeps misfeeding paper. What should I do?

• Do the following:

  1. Make sure the product is not operating and pull out the paper cassette.
     
     
  2. Slide the side edge guides outward all the way, then slide the front edge guide to your paper size.
     
     
  3. Load paper printable side down in the paper cassette, and then slide the side edge guides against the paper.
     
     

     Important: Make sure you do not exceed the paper limit for the cassette. Use the indicator on the cassette to make sure you do not exceed the limit.

     
     
     
     
     The paper must rest against the length guide. Make sure the paper does not go beyond the line indicated by the arrow below.
     
     
  4. Gently insert the paper cassette into the product to make sure the paper remains in place in the cassette. The paper should continue to rest against the length guide. If you use excessive force, the paper may shift in the cassette and cause a paper jam.