I'm having paper feed problems. What should I do?

  • If you have problems feeding paper, try these solutions:

    • If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or paper tray.
    • Place the product on a flat surface and operate it in the recommended environmental conditions.
    • Be sure to insert the paper cassette all the way into your product.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • Do not load more than the recommended number of sheets.
    • Make sure your paper meets the specifications for your product.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • Make sure the paper size and paper type settings are correct for the paper source.
    • Run the paper guide cleaning utility to clean the paper path.
    • Clean the roller inside the printer to remove any dust on the paper path.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Load paper in the cassette printable side down.
      • Load paper in the paper tray printable side up.
      • Follow any special loading instructions that came with the paper.
    Related references
    Paper Jam Problems
    Originals Do Not Feed From the Automatic Document Feeder
    Paper Loading Capacity
    Related information
    Loading Paper
Published:  1-Oct-2020 Was this helpful​? Thank you for the feedback!
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