Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Enterprise WF-C21000

How do I send a fax from my product control panel?

  • You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history.

    Note: You can send a black-and-white fax to up to 200 recipients at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white.

    Note: The product can queue up to 50 black-and-white fax jobs. You can check or cancel fax jobs in the queue using the Status Menu.

    1. Place your original on the product for faxing.
    2. Press the  home button, if necessary.
    3. Select Fax. You see a screen like this:

      Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2-Sided setting. (You cannot fax double-sided documents in color.)

    4. Do one of the following to select fax recipients:
      • Select Direct Enter and enter a fax number. Select OK when done. To add another fax number, repeat the same steps.

        Note: If direct dialing has been restricted, you can only select the number from the contact list or fax history. If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code. If your fax number requires a brief pause, select the icon to insert a pause symbol (–).

      • Select Recipient to display the contact list. Select one or more contacts (select the contact again to deselect it). You can also select the icon to search for recipients by name or index word. Select Close when you are finished.
      • Select the icon to display the sent fax history.

      Note: To delete entered recipients, select the Enter Recipient field, select the recipient you want to delete, and select Remove.

    5. If you need to change any fax settings, select Fax Settings and select your settings.
    6. If you want to preview your fax in black-and-white on the LCD, press the Preview icon. (If the preview looks incorrect, select Cancel, reposition the document or change the fax settings, and repeat this step.)

      Note: If Fax Preview Display Time is enabled and you do not touch the preview screen for 20 seconds, your product sends the fax automatically. You cannot preview images when the Direct Send setting is turned on.

    7. If you want to save your fax settings for later use, select Presets and add a new entry.
    8. Select the Send icon.

      Note: To cancel faxing, select Stop or Cancel, then select Cancel Fax to Send. You can also cancel the job or check the job status from the Status Menu.

      Your product scans your original and prompts you to place additional pages, if necessary.
    After scanning your originals, your product dials the number and sends the fax.

    Note: Your product does not save sent color faxes to its memory. If the Save Failure Data option is enabled, faxes that failed to be sent are stored to the product's memory and you can resend them from the Status Menu screen.

    Related tasks
    Using Presets
    Selecting the Line Type
    Related references
    Fax Sending Options
    Related information
    Placing Originals on the Product
    Setting Up Contacts and Contact Groups
Published:  6-Aug-2020 Was this helpful​? Thank you for the feedback!
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