My copies have incorrect or faint colors. What should I do?

  • If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

    • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
    • Do not press too hard on the original when you copy from the scanner glass.
    • Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.

      Caution:
      Do not spray glass cleaner directly on the scanner glass.

    • Clean the ADF.
    • If the colors are smeared, try lowering the copy density setting on the LCD screen.
Published:  9-Apr-2020 Was this helpful? Thank you for the feedback!
Was this helpful?
Please tell us why this was not helpful.
Please enter a valid email address