What does the message on my product's LCD screen mean?
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
Note: If the screen is dark, press any button to wake the product from sleep mode.
LCD screen message Condition/solution Printer error. Turn on the printer again. See your documentation for more details. A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. Paper out in XX. Load paper in the empty paper cassette. Make sure to insert the paper cassette all the way until it stops. You need to replace Ink Cartridge. Replace the ink cartridge as soon as possible. The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The borderless ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace borderless ink pads before the end of their service life. Press the OK button to resume printing. The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The borderless ink pad is at the end of its service life. Turn off the product and contact Epson for support. Borderless printing is not available until the ink pad is replaced. Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. You cannot use AirPrint if Paper Setup Auto Display is disabled. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. To use cloud services, update the root certificate from the Epson Web Config utility. Run the Web Config utility and update the root certificate. Contact your system administrator for more information. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the correct port (USB or network) is selected for your product connection. Recovery mode
An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support.
Note: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement.Related tasks
Loading Paper in the Cassette
Removing and Installing Ink Cartridges
Replacing the Maintenance Box
Accessing the Web Config Utility
Configuring a Server Certificate for the Product
Checking the Number of Sheets on the LCD Screen
Cannot Print Over a Network
Network Connection Report Codes and Messages
Where to Get Help
Using a Digital Certificate