The quality of my fax is poor. What should I do?

• See below.

  Fax Quality is Poor

  If you receive a poor quality fax, try these solutions:

  • Try enabling the error correction mode (ECM) setting.
  • Contact the fax sender and ask them to send the fax in a higher resolution.
  • Try reprinting the received fax.

  If the sent fax quality is poor, try these solutions:

  • Clean the scanner glass.
  • Clean the ADF.
  • Try changing the resolution or density setting on the control panel.
  • Do not press on the document cover or the original with too much force.
  • Remove any dust or dirt from the originals.
  • Try changing the original type setting on the control panel.
  • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.

    Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.

  • Try enabling the error correction mode (ECM) setting.
  • If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again.
  Related tasks
  Cleaning the Scanner Glass
  Cleaning the Automatic Document Feeder
  Related references
  Basic Settings - Fax
  Fax Sending Options