faq-00007f1-wf2960 | SPT_C11CK60201 | Epson WorkForce WF-2960 | WorkForce Series | All-In-Ones | Printers | Support

What does the message on my product's LCD screen mean?

See below.

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the help button to see help information and how-to instructions on the screen.

LCD screen message	Condition/solution
Printer error. Turn on the printer again. See your documentation for more details.	A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support.
Paper out in XX.	Load paper in the paper cassette and insert the cassette all the way in.
You need to replace Ink Cartridge.	The ink cartridge is expended. Replace the cartridge.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support.	The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support.	The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.	The Paper Setup Auto Display setting must be enabled to use AirPrint.
System Error An error occurred. Turn the device off and back on again. If this occurs again, contact Epson support.	Turn the printer off and on again. If you are using a Wi-Fi connection, turn the wireless router off and on again. If you still see the error message, make a note of the error code and contact Epson support.
No dial tone is detected.	Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
The combination of the IP address and subnet mask is invalid. See your documentation for more details.	There is a problem with the network connection to your product. Check the solutions in this guide.
To use cloud services, update the root certificate from the Epson Web Config utility.	Access your product's built-in Web Config utility and update the root certificate for your product.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct.	Make sure the printer port is selected correctly on the Port tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac). Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Recovery mode Update Firmware	An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

Published: 8-Sep-2022 Was this helpful? Thank you for the feedback!