How should I transport or store my product?

• If you need to store your product or transport it a long distance, prepare it for transportation as described here.

  Caution: During transportation and storage, follow these guidelines:

  • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
  • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing.
  • Do not carry the product by its control panel; this may damage the product.

  Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place.

  1. Turn off the product.
  2. Wait for the  power light to go out, then unplug the power cable.

     Caution:
     Wait until the power light turns off before you unplug the power cable to allow the print head to return to the home (far right) position. If the print head does not return to the home position, the ink can dry out and your product can be damaged.

  3. Disconnect any connected cables.
  4. Remove all the paper from the product and make sure there are not originals on the scanner glass.
  5. Make sure the document cover is closed and then lift up the scanner unit.

     Caution:
     Be careful not to trap your hand or fingers when opening or closing the scanner unit.

  6. Secure the ink cartridge holder to the case with tape.
     
     

     Caution:
     Do not touch the flat white cable inside the product and do not put tape on the flat white cable; otherwise, you may damage your product.

  7. Close the scanner unit.
     
     

     Note: The scanner unit cannot be opened from the position shown below. Close it completely before operating your product or opening the scanner unit again.

     
     
     
  8. Close the output tray and paper support, lower the control panel, and close the rear feed.
     
     
  9. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.

  Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head.

  Related concepts
  Print Head Nozzle Check
  Print Head Cleaning
  Related tasks
  Aligning the Print Head Using the Product Control Panel