My printout is blurry or smeared. What should I do?

• See our how-to video or follow or the instructions below.

  Blurry or Smeared Printout

  If your printouts are blurry or smeared, try these solutions:

  • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
  • Use a support sheet with special paper, or load special paper one sheet at a time.
  • Make sure your paper meets the specifications for your product.
  • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
  • Make sure the paper type setting in your product software matches the type of paper you loaded.
  • If you are printing on letterhead paper, make sure the paper size setting matches the size of paper you loaded. If you select a paper size that is too large for the paper you loaded, the product may print beyond the edges of the paper and cause ink to smear.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • When manually printing 2-sided, make sure the ink is completely dry before loading the paper.
  • Remove each sheet from the output tray as it is printed.
  • Avoid handling printouts on glossy paper right after printing to allow the ink to set.
  • Turn off any high speed settings in your product software.
  • If you printed on the wrong side of photo paper, clean the paper path.
  • If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first. Adjust the density and/or ink drying time settings.
  • Lower the copy density setting on the product control panel.
  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Align the print head. If print quality does not improve, disable the bidirectional setting.
  • Do not press too hard on the original or the document cover when you are scanning originals on the scanner glass.
  • Clean the scanner glass.
  • Clean the originals.

  Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.