My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • When vertical banding appears or the paper is smeared, clean the paper path.
  • You may need to replace the ink pack.
  Related concepts
  Print Head Nozzle Check
  Related tasks
  Selecting the Paper Settings for Each Source - Control Panel
  Loading Paper in the Paper Cassettes and Rear Paper Tray
  Aligning the Print Head Using the Product Control Panel
  Cleaning the Paper Guide
  Removing and Installing Ink Packs
  Related references
  Paper or Media Type Settings - Printing Software