My printout has lines running through it. What should I do?

• See our how-to video or follow or the instructions below.

  White or Dark Lines in Printout

  If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head.
  • Adjust the print quality in the product software.
  • If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance menu.
  • Clean any dust or dirt from your originals.
  • When vertical banding appears or the paper is smeared, clean the paper path.
  • If you have not used the product for a long time, run the Power Cleaning utility.

    Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

  Related tasks
  
  • Selecting Basic Print Settings - Windows
  • Selecting Basic Print Settings - Mac
  • Selecting Additional Layout and Print Options - Windows
  • Selecting Extended Settings - Windows
  • Selecting Print Layout Options - Mac
  • Removing and Installing Ink Cartridges
  • Controlling the Paper Settings Screen
  • Aligning the Print Head Using the Product Control Panel
  Related reference
  
  • Paper or Media Type Settings - Control Panel