I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?

• You need to set up your product again.

  See the setup instructions in our how-to video or follow the instructions below.

  1. Open the menu, select System Preferences or System Settings, and then click either Security & Privacy or Security. Select the Firewall tab and disable the firewall.

     If you have other firewall software enabled, you need to disable it also. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the wireless setup. Remember to enable your firewall software after you complete the wireless setup.

  2. Download and install the Drivers and Utilities Combo Package from the Downloads tab on the product's support page. Open the file you downloaded and follow the on-screen instructions to install the software.

     If you received a different product for exchange, go to the main Epson Support page, select your product, and then download the software from the Downloads tab on the product's support page.

     Note: After you complete the wireless setup, turn your firewall back on.

  If this does not solve the problem, contact Epson Support.