I see a message on my mobile device that my product is not connected. What should I do?

• If you connected your mobile device to your printer using Bluetooth, try these solutions:
  • Make sure the mobile device's Bluetooth is turned on.
  • Check to see if the printer's  Bluetooth light is pulsing. If not, enable Bluetooth on the printer and try pairing with the printer again.
  • Check if the printer is communicating with another mobile device. The printer can only communicate with one device at a time.
  • If the printer is connected to a computer with a USB cable, it cannot communicate using Bluetooth. Disconnect the USB cable and try pairing the printer again.
  • Check your mobile device for any messages.
  Related tasks
  Installing iLabel
  Related information
  Connecting the Label Printer to Your Mobile Device