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I can't get my original to feed into the scanner correctly. What should I do?

    If you cannot feed originals into the scanner successfully, try these solutions:
    • Make sure the edge guides are in the correct position.

      If you are loading an original directly, align the right edge guide with the document line:



      If you are loading an original using the carrier sheet, align the right edge guide with the carrier sheet line:


    • Make sure the loaded original is not skewed. Reload the original if it is skewed.
    • If the original is folded, unfold it. Folded originals may cause the Auto Detect setting to misread the size of the original.
    • Clean inside the scanner.
Published:  15-Aug-2019 Was this helpful​? Thank you for the feedback!
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