I can't get my original to feed into the scanner correctly. What should I do?
If you cannot feed originals into the scanner successfully, try these solutions:
- Make sure the edge guides are in the correct position.
If you are loading an original directly, align the right edge guide with the document line:
If you are loading an original using the carrier sheet, align the right edge guide with the carrier sheet line:
- Make sure the loaded original is not skewed. Reload the original if it is skewed.
- If the original is folded, unfold it. Folded originals may cause the Auto Detect setting to misread the size of the original.
- Clean inside the scanner.
Published: 15-Aug-2019 Was this helpful? Thank you for the feedback!