The finger touch interactivity does not work. What should I do?

• If finger touch interactivity does not work (BrightLink 595Wi), try the following solutions:

  • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your projector's Installation Guide for details.
  • If the light on the Touch Unit is not on, check the Touch Unit Setup settings in the Easy Interactive Function option on the Extended menu and make sure the Power setting is set to On.
  • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site.
  • Adjust the angle on the Touch Unit. See your projector's Installation Guide for details.
  • Make sure there are no obstacles (such as cables) between the Touch Unit's laser diffusion ports and the projection surface.
  • Remove any decorative lights from around the projector or projection surface.
  • If you are having difficulty double-clicking on a Mac, go to the System Preferences menu, select Mouse, Trackpad, or Mouse & Trackpad, and reduce the Double-click speed.
  • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
  • Make sure you have performed pen calibration and finger touch calibration. Try recalibrating.
  Related concepts
  Pen Calibration
  Related tasks
  Calibrating for Finger Touch Interactivity