faq-264794 | SPT_V11H609920 | Epson PowerLite Pro Z9900W | PowerLite Series | Projectors | Support

The product indicates an error. What should I do?

The lights on the projector's control panel indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.

1	Power light
2	Status light
3	Lamp 1/Lamp 2 lights
4	Temp (temperature) light
5	Filter light
6	Wireless LAN light

Power light	Status light	Lamp lights	Temp light	Filter light	Status and solution
Blue	Blue	On	Off	Off	Normal operation.
Blue	Flashing blue	Off	Off	Off	Warming up. Wait for an image to appear.
Blue	Off	Off	Off	Off	Standby or sleep mode.
Flashing blue	Off	Off	Off	Off	Preparing network monitoring or shutting down. (Wait for the power light to remain blue before unplugging the projector.)
Blue	Blue	Flashing blue	Off	Off	The shutter function is on.
Blue	Flashing blue	Off	Off	Off	The projector has been turned off and is in cool down status.
Off	Flashing blue	Off	Orange	Off	Projector is too hot. Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects. Clean or replace the air filter. Make sure the environmental temperature is not too hot.
Off	Flashing blue	Off	Flashing orange	Off	Fan or sensor error. Projector has overheated and turned off. Leave it turned off to cool down for five minutes. Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects. Clean or replace the air filter. If operating the projector at high altitude, turn on High Altitude Mode. If the problem persists, unplug the projector and contact Epson for help.
Off	Flashing blue	Orange	Off	Off	The indicated lamp has a problem. Check to see if a lamp is burned out, broken, or installed incorrectly. Reseat or replace the lamp as necessary. Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects. If operating the projector at high altitude, turn on High Altitude Mode. Make sure that the Direction setting is correct. If the problem persists, unplug the projector and contact Epson for help.
Blue	Off	Off	Off	Flashing orange	Clean the air filter.
Blue	Flashing blue	Off	Off	Flashing orange	Low air flow through the projector or air filter. Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects. Clean or replace the air filter. If the problem persists, unplug the projector and contact Epson for help.
Flashing blue	Off	Off	Off	Orange	No air filter. Check to see if the air filter is securely installed.
Flashing blue	Off	Flashing orange	Off	Off	The indicated lamp is past its replacement period and must be replaced to avoid damage. Do not continue using the projector.
Blue	Off	Flashing orange	Off	Off	Lamp types are mismatched. Make sure two standard lamps or two portrait lamps are installed, depending on the orientation of the projector.
Off	Flashing blue	Off	Flashing orange	Off	A fan or sensor has a problem. Turn the projector off, unplug it, and contact Epson for help.
Off	Flashing blue	Flashing orange	Off	Off	Internal projector error or air exhaust vent error. Turn the projector off, unplug it, and contact Epson for help.

Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.

Projector Status Display

Published: 9-Sep-2014 Was this helpful? Thank you for the feedback!