Support Projectors EB Series Epson PowerLite EB-815E

No image or the incorrect image displays when I project through a USB connection. What should I do?

  • If no image appears or if the image appears incorrectly using the USB Display function, try the following solutions:

    • Press the USB button on the remote control.
    • Disconnect and reconnect the USB cable.
    • Make sure the USB Display software has installed correctly. Install it manually if necessary.
    • Make sure the USB Display setting is set to On in the projector's Signal I/O menu.
    • On a Mac, select the USB Display icon in the Dock or from the Applications folder.
    • If the mouse cursor flickers, select Make the movement of the mouse pointer smooth in the Epson USB Display Settings program on your computer.
    • Turn off the Transfer layered window setting in the Epson USB Display Settings program on your computer.
    • If you change the computer resolution during projection, the video quality and performance may decline.
    • For images projected with Windows Media Center, reduce the screen size from full screen mode.
    • For images projected from applications using Windows DirectX, turn off DirectX functions.
    • Make sure you are using the most recent version of the USB Display software. You can download the latest version from the Epson web site. Go to epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your projector.
    Related tasks
    Selecting an Image Source
    Connecting to a Computer for USB Video and Audio
    Related references
    Input Signal Settings - Signal I/O Menu
Published:  Jul 13, 2023 Was this helpful?​ Thank you for the feedback!
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