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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- What does the message on my product's LCD screen mean?
- I see a Job Status error code on my product. What does it indicate?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I forward a fax I received to another fax machine?
- What is Epson Connect?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set the default print settings in Windows or on my Mac?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I clear the fax header on the product?
- How do I send a fax using the Fax Utility on my Mac?
- How do I forward a fax I received to another fax machine?
- What does a flashing Received Fax light mean?
- How do I confirm my fax was sent?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax from my product control panel?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- The quality of my fax is poor. What should I do?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- Will I lose faxes if the product is turned off?
- How do I create a header for my faxes?
- How do I save faxes to my Windows computer instead of printing them?
- How do I use an answering machine with my fax?
- How do I restore my original fax settings?
- Can I use a pre-paid calling card to send a fax?
- How do I change the baud rate or fax speed on my product?
- I'm having trouble sending or receiving faxes. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I save faxes to my Mac instead of printing them?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I add a pause when I enter a fax number on the product's control panel?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I replace the ink cartridges?
- How do I know when an ink cartridge needs to be replaced?
- Can my product still print if an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Why is Epson shipping initial ink cartridges with my product?
- Which ink cartridges should I use with this product?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- How should I load envelopes?
- Which type of paper can I print on?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- I'm having paper feed problems. What should I do?
- How do I select the paper source in Windows?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I scan to a SharePoint server or cloud service?
- Where do I place a legal-size document on my product to scan it?
- How do I scan using my product's control panel?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I can't start Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan from a smart device?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I restore my product's default settings?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I change the Sleep Timer setting?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- How do I change the Power Off Timer setting?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- How do I manually assign a static IP address to my product?
- How do I add and assign scan jobs with Document Capture?
- How do I add and assign scan jobs with Document Capture Pro?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- What is a job in Document Capture Pro or Document Capture?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I check my product's status on the network?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains information about using and configuring your products network settings.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
800-241‐5786
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720