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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- What security measures does Epson recommend for its network products?
- I'm having paper feed problems. What should I do?
- How do I restore my product's default settings?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- How do I manually assign a static IP address to my product?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- How do I change the ink cartridges?
- My printout is blurry or smeared. What should I do?
- How do I replace the maintenance box?
- How should I load envelopes?
- How do I set up my product for the fastest printing?
- How do I use the control panel buttons to copy a document or photo?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the following messages when I try to print: Paper size does not match or Mismatch between the paper size settings. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wired network (Ethernet) connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Encryption credentials have expired on my Mac. My printout does not print, and the print queue is paused. What should I do?
- How do I confirm my fax was sent?
- How do I create a header for my faxes?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I restore my original fax settings?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I send a fax from my product's control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I use an answering machine with my fax?
- Can I automatically print a fax report after every successful fax transmission?
- Can I use a pre-paid calling card to send a fax?
- How do I change the baud rate or fax speed on my product?
- How do I clear the fax header on my product?
- How do I save faxes to my Windows computer instead of printing them?
- How do I save faxes to my Mac instead of printing them?
- I can send a fax but can't receive one. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, and DRD settings. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I change the ink cartridges?
- Which ink cartridges should I use with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Why is Epson shipping initial ink cartridges with my product?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- What kind of paper gives the best results for high quality printing?
- Can the product print on CDs and DVDs?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I use the control panel buttons to scan?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I scan using Windows RT?
- How do I scan legal size documents?
- I cannot scan from my computer with the Image Capture application. What should I do?
- Can I use Epson Scan with my Mac?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I change the Power Off and Sleep Timer setting?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I set up my product with a WPS-enabled router or access point?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I install the latest OS X 10.5 scanner driver?
- How do I turn off Epson Status Monitor in Windows?
- How do I set default print settings when I print from Windows or my Mac?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- Who do I contact for support on the software that came with my product?
- I've tried to install my product's software for an Ethernet connection, but cannot complete the installation. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- How do I manually assign a static IP address to my product?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I install the latest scanner driver on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print with a Wi-Fi connection since I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How should I transport my product?
- How do I determine the number of pages my product has printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information regarding Configuration, Operation, and Administration of your product over a network.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides technical specifications for this product.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
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