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Support
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- Top FAQs
- Copy or Print
- Error Messages or Lights
- How to...
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Other
- Can I print borderless if my paper width (PW) sensor is turned OFF?
- How do I update the firmware on my product's main board and the built-in network port?
- How do I open the ink cover?
- What is the maximum USB cable length I can use to connect my product?
- Can I use roll media with my product?
- How do I know which Platen Gap setting is selected on my product?
- Can I replace the maintenance cartridge?
- How do I set up a Mac client computer for printing with the EFI eXpress RIP?
- Is an extended warranty available for my product?
- Why is an ink change from Photo Black to Matte Black shorter and why does it use less ink?
- Can I disable the automatic ink change setting in the driver when I change my media from Photo to Matte or vice versa?
- Does my product use ink from all the cartridges during the black ink change operation?
- How long does the ink change operation take?
- Why is an ink change from Photo Black to Matte Black shorter and why does it use less ink?
- Do I need a Black Ink Conversion Kit to change a Photo Black ink cartridge to a Matte Black ink cartridge (or vice versa)?
- Can my product use the Photo Black and Matte Black ink cartridges at the same time?
- Which color ink cartridge goes in which slot?
- What is the minimum ink droplet size?
- Is each ink cartridge designed to fit only in the correct slot for its color?
- Do the ink cartridges use a CSIC chip to store ink parameters?
- Does the Matte Black ink cartridge come free inside my product box?
- How does Epson UltraChrome K3 ink technology reduce metamerism?
- How can I tell which black ink my product is currently using?
- Does my product automatically switch between the Matte Black and the Photo Black ink cartridge when I change the media selection in the driver to a matte or photo ink media type?
- What size ink cartridges are included with my product?
- How do Epson UltraChrome K3 inks achieve such a wide color gamut?
- How does Epson UltraChrome K3 ink technology achieve such a high black density?
- Do I need to drain the ink cartridges before transporting my product?
- If my workflow never requires an ink change, will the black ink I don't use dry or clog the ink system?
- How do I open the ink cover?
- How many ink cartridges are installed in my product?
- How does Epson UltraChrome K3 ink technology reduce gloss differential?
- Why does an ink change from Matte Black to Photo Black take more time and use more ink?
- Which type of ink system does my product use?
- How much ink is used during the ink change operation?
- Can I replace the maintenance cartridge?
- What is the capacity of the maintenance tank?
- How do I run a cleaning cycle from the printer's control panel?
- If I do a heavy volume of borderless printing, how can the ink build-up be cleaned so it does not leave ink marks on the back and edge of my media?
- How do I perform a power cleaning cycle from the printer's control panel?
- How do I align the print head?
- Why are Epson UltraChrome K3 prints so scratch-resistant? Are fine art papers equally scratch-resistant?
- What sizes of media can I load in the rear manual feed slot?
- Where can I load paper in my product?
- Can I print borderless if my paper width (PW) sensor is turned OFF?
- What size borderless prints can I create with my product?
- What sizes of media can I load in the front manual feed slot?
- Can I print borderless photos?
- Can I use roll media with my product?
- What sizes of media can I load in the auto sheet feeder?
- I am having trouble manually loading media into the rear manual feed slot. What should I do?
- Which Epson paper type setting should I select for Legacy paper?
- What does the Common Updater 7.0 file do?
- Why are only matte media types displayed in the driver's media list?
- How can I set the date and time on my product?
- What does the Remote Panel utility do?
- How do I attach the rear sheet guide that came with my product?
- How do I set up a Mac client computer for printing with the EFI eXpress RIP?
- How do I update the firmware on my product's main board and the built-in network port?
- Why should I use the Matte Black mode?
- What are the minimum and maximum User-Defined paper sizes I can select?
- The Advanced B/W setting is grayed out in my product software. What should I do?
- What is the Epson Advanced Black & White Printing Mode?
- How can I configure the built in network adapter?
- How do I know which Platen Gap setting is selected on my product?
- How do I uninstall and reinstall my printer driver in OS X 10.8?
- How do I uninstall and reinstall my printer driver in OS X 10.6?
- Where can I get the latest version of the Epson Communication driver for my printer?
- I can't find the Fine Art paper option in Windows. What should I do?
- How do I uninstall and reinstall my printer driver in OS X 10.1, 10.2, or 10.3?
- How do I print a nozzle check pattern from the printer's control panel?
- My ICC profiles do not appear in Mac OS X 10.1 to 10.6. What should I do?
- How do I uninstall and reinstall the printer driver in Windows?
- How do I save my Epson printer driver presets so I can restore them if I reinstall the Epson printer driver in Windows?
- How do I install the ICC profiles in Windows XP or Windows 7?
- How do I manually install the Epson ICC profiles on my Mac?
- Where are the ICC profiles located for my printer on my Mac?
- My print job disappears from the Windows print queue but does not print. What should I do?
- Which interfaces does my product support?
- Is there my product cover available for my product?
- Is an extended warranty available for my product?
- How do I get service for my product I purchased in another country?
- How many nozzles does the print head have?
- What is the size of my product with all the covers and paper trays extended?
- Which covers must be open during printing?
- What is the size of my product with all the covers closed?
- What is my product's maximum print resolution?
- What are the dimensions and weight of my product?
- How does the High Speed setting in my product driver work?
- How long is the warranty on my product?
- What are the Auto Expand values for borderless printing?
- What is the maximum USB cable length I can use to connect my product?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation, and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide contains instructions to set up the product on a network.
This document provides step-by-step instructions on using the Premium ICC Profiles in a color-managed workflow with Adobe Photoshop CC, CS5, CS6 and Lightroom in Windows 7, Windows 8 and Mac OS X 10.7, and 10.8.
This document provides step-by-step instructions on using the Premium ICC Profiles in a color-managed workflow with Adobe Photoshop CS2, CS3, CS4 and Lightroom 1.4 - 2.x in Windows XP, Windows Vista, and Mac OS X 10.4.11, 10.5 and 10.6.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document describes Epson's limited warranty for this product.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3481
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Monday – Friday 7 am – 4 pm (PT)