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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the maintenance box?
- How do I replace the ink cartridges?
- What does the message on my product's LCD screen mean?
- How do I change the font size of text when I print from software in Windows?
- What is Epson Connect?
- What are the port numbers for Epson network printers (wired and wireless)?
- Can I use voice-activated printing with my Epson product?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How should I store my product if it's not going to be used for a long time?
- Printing is slow over my wireless connection. What should I do?
- Printing is slow over my wireless connection. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product for the fastest printing?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- What is my product doing after I install a new ink cartridge?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- How do I print with black ink from Windows or my Mac when the color cartridge is expended?
- How do I know when an ink cartridge needs to be replaced?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I replace the ink cartridges?
- How do I create a custom paper size for my product in Windows?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- Can the product print on CDs and DVDs?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- How do I enable double-sided printing for my product in Windows?
- How do I uninstall the Epson product software?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Can I set up my product for both a USB and network connection?
- How do I connect my WPS-enabled wireless router to my product?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- How do I check my product’s network status?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
800-241‐5786
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720