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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I can't print with a Wi-Fi connection since I replaced my router. What should I do?
- How do I replace the maintenance box?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How should I load envelopes?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I print with black ink from Windows or my Mac when a color ink pack is expended?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Printing is slow over my wireless connection. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- What kind of paper gives the best results for high-quality printing?
- How do I create a custom paper size for my product in Windows?
- My printout has a slight slant. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I set up my product with a WPS-enabled router or access point?
- How do I add another network product if the Epson Universal Print Driver is already installed on a Windows computer?
- How do I install the Epson Universal Print Driver on a Windows computer with a network connection?
- How do I install the PostScript printer software?
- Can I connect my product to my wireless network using the buttons on the control panel?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I restore my product's default settings?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer software?
- How do I change the Power Off and Sleep Timer setting?
- Who do I contact for support on the software that came with my product?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I manually assign a static IP address to my product?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- How do I turn off Epson Status Monitor in Windows?
- What is the Epson Universal Print Driver?
- Why is the previous PCL driver no longer available on the Epson website?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print with a Wi-Fi connection since I replaced my router. What should I do?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How should I transport my product?
- How do I determine the number of pages my product has printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information regarding Configuration, Operation, and Administration of your product over a network.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: TR14X220
Cyan Extra High Capacity | PDF -
Part Number: TR12420
Yellow Standard Capacity | PDF -
Part Number: TR14X320
Magenta Extra High Capacity | PDF -
Part Number: TR14X120
Black Extra High Capacity | PDF -
Part Number: TR12220
Cyan Standard Capacity | PDF -
Part Number: TR14X420
Yellow Extra High Capacity | PDF -
Part Number: TR12120
Black Standard Capacity | PDF -
Part Number: TR12320
Magenta Standard Capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-2567
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Monday – Friday 7 am – 4 pm (PT)