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Support
- Top FAQs
- 3D Projection
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Wireless or Wired Connection
- Other
- How do I verify the firmware version on my product?
- The remote control doesn't work. What should I do?
- Can I use two WirelessHD transmitters for split screen projection?
- How do I replace the lamp?
- How do I setup WirelessHD connection?
- The product indicates an error. What should I do?
- What is the RS232 command to retrieve my product's temperature status?
- How and when should I clean or replace the air filter?
- How do I view 3D Images?
- Can I access the lamp and air filter with the ceiling mount installed?
- Can my product do rear projection?
- How do I connect my video equipment or computer to my product?
- What type of equipment can I connect to my product?
- Which cable do I need to connect my computer or video equipment to my product?
- How do I setup WirelessHD connection?
- How can I connect my Tablet to my product?
- How do I position the WirelessHD Transmitter?
- Can the WirelessHD transmitter be used with other Epson products without the WirelessHD function?
- How do I secure the HDMI cable on my product?
- Can I connect my product to a network?
- I see dark vertical bands when projecting from a computer. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My projected image appears jittery or shaky when viewing video or moving images. What should I do?
- How do I project in split screen mode?
- How soon should I see an image after I press the Power button?
- How can I adjust the colors?
- How do I invert the projected image?
- How can I improve the image quality?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- 3D content does not display or does not display correctly. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- The product does not display images from the WirelessHD Transmitter. What should I do?
- WirelessHD images are displayed with low picture quality, what is wrong?
- How do I replace the lamp?
- How do I get a replacement lamp for my product?
- How and when should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How and when should I clean the lens?
- Can I access the lamp and air filter with the ceiling mount installed?
- When should I replace the projection lamp?
- How do I know when the cool-down period is done for my product?
- How do I clean my product case?
- How do I clean the 3D glasses?
- How do I get replacement 3D glasses for my product?
- The product's power will not turn on. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- What is my product's native resolution?
- What are the different Color Modes used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Can I use two WirelessHD transmitters for split screen projection?
- How do I verify the firmware version on my product?
- What is the RS232 command to retrieve my product's temperature status?
- Is it okay to move my product right after I shut it down?
- Is the WirelessHD transmitter available as an accessory?
This document contains quick setup instructions and describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document describes Epson's Extra Care Service Program for this product.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(905) 709-3839
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Monday – Friday 7 am – 4 pm (PT)