- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
- How do I set up a wireless connection?
- How do I connect a USB device or camera to my product?
- How do I replace the lamp?
- Which files are supported for PC Free presentations?
- I am having trouble projecting through a USB connection. What should I do?
- How do I resize the screens in Split Screen mode?
- Can my product do rear projection?
- How do I get a replacement lamp for my product?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
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- Nothing projects on the screen. What should I do?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- How do I present images from an external drive or flash memory drive?
- Can I project images from a computer over a USB connection?
- How do I connect a USB device or camera to my product?
- I am having trouble projecting through a USB connection. What should I do?
- How do I set up a wireless connection?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my Tablet to my product?
- When I attach the HDMI to DisplayPort adapter from the HDMI output source to my product's DisplayPort input, there is no signal. What is wrong?
- How do I connect my iOS device to my product?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
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- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The product indicates an error. What should I do?
- When I try to enter Quick Connect (Ad Hoc) Mode using iProjection, the message Password Protected appears. What should I do?
- When I connect my product to my Mac with a USB cable, I get the message No Signal. What should I do?
- When I try to access the Network Configuration menu, my product displays the message, Protected by Password. Enter Password to use projector. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
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- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
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How soon should I see an image after I press the
Power button?
- How can I improve the image quality?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- Why are my images distorted when displayed from a USB device?
- The image from my computer appears stretched when it's projected. What should I do?
- How do I resize the screens in Split Screen mode?
- When I play a DVD movie on my Mac, the projected image is a box with a checkered pattern, but the computer monitor looks normal. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I clean my product case?
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- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
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- How do I set a password on my product?
- Can I access my product from different operating systems on the same network?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- What are the software requirements for using the EasyMP Monitor software?
- Does the EasyMP Monitor software support OS X?
- What is the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I install the USB Display software on my computer?
- I installed EasyMP Monitor v4.52 on Windows 7 and copied the EMP Monitor.DAT file from my Windows XP to the Windows 7 system. The previously registered products do not appear in EasyMP Monitor v4.52. What is wrong?
- When trying to open the built-in webpage of my product, I'm prompted for a User name and Password. What should I do?
- How do I change the default password that is used to log in to the web browser?
- Which files are supported using my product's Slideshow feature?
- Which files are supported for PC Free presentations?
- How do I change my product sources using RS-232 command codes when viewing images in Split Screen mode?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- When I present with the Epson Network Projection software, my presentation gets interrupted by another user connecting to the product. How can I block the other users from disconnecting my session?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
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- My audio is still playing when another image source is selected. What should I do?
- There is no sound. What should I do?
- How do I play sound through my product?
- Can I use a USB microphone with my product?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
Select the questions to view the answers
Select the questions to view the answers
- The product does not turn on when I press the power button. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- How should I transport my product?
- Is there a recommended sequence of turning on my product and peripherals?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- Is there a PC card slot in my product?
- The product does not power on/off at the specified time and date when I set a schedule to power my product on/off. What should I do?
- What security options are available for Enterprise level wireless security for my WLAN?
- I'm able to set an Administrator password in the Network Settings and login to my product's page, but I can't login to the Administrator section. What should I do?
- What is the RS232 command to retrieve my product's temperature status?
- Is it possible to reset my product?
- Can I project an image from one computer to multiple products using the Multi-Screen Display and Windows 7?
- Is it okay to move my product right after I shut it down?
