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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- Does my product have discreet IR codes for Power on/off?
- The remote control doesn't work. What should I do?
- How can I connect my Tablet to my product?
- What are the different Color Modes on the Video menu used for?
- How do I select the image source?
- Does my product have electric lens shift, zoom, and focus functions?
- How can I improve the image quality?
- How do I get a replacement lamp for my product?
- Nothing projects on the screen. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my video equipment or computer to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- My product is connected to the network with an RJ45 connector, and when I try to send presentations to my product over the network, the Epson NS Connect software doesn't find my product. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- How can I connect my Tablet to my product?
- Can I place my product in an enclosure or shelf cabinet?
- How do I mount my projector on the ceiling?
- I'm having difficulty saving a static IP address on my product's Network Configuration screen. What is wrong?
- Does my product support stacking?
- How do I connect my product?
- Can I project my iPhone screen using my product?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to access the Network Configuration menu, my product displays the message, Protected by Password. Enter Password to use projector. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- The image is not rectangular. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- I see static or noise in the image. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I replace the lamp?
- How do I get a replacement lamp for my product?
- How do I reset the lamp timer to zero?
- When and how should I clean or replace the air filter?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I clean my product case?
- What is the storage life for an lamp?
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- What are the escape codes for my product?
- Is the EMP Monitor software compatible with a Mac?
- What is the EMP Monitor software?
- When I connect my product to the network, I cannot load a web control page. What should I do?
- What is the User Name for logging onto my product's web control screen with a web browser?
- I am unable to rename my product in EasyMP Monitor because the field to rename it is grayed out. How do I rename my product?
- How do I manage my product on a network (wired or wireless)?
- When I present with the Epson Network Projection software, my presentation gets interrupted by another user connecting to the product. How can I block the other users from disconnecting my session?
- After upgrading EMP Monitor on my computer, no projectors appear on the screen when I launch EMP Monitor. What should I do?
- There is no sound. What should I do?
- How do I play sound through my product?
- Can I turn off the beeping sound that occurs when I turn my product on or off?
- If I connect my video equipment to the HDMI port on my product, will I be able to play both video and sound through this one cable connection?
- How do I increase the performance of external speakers connected to my product?
- The product's buttons don't work. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- The product won't go into sleep mode. What should I do?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes on the Video menu used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- What is my product's native resolution?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- What is Direct Power On?
- I disabled the front and rear remote receiver sensors on my product, and disabled my product's buttons with product's locking feature. How do I enable the remote receiver sensors again?
- Is there a Management Information Base (MIB) document available for my product?
- Which wireless security modes does my product support?
- Does my product have electric lens shift, zoom, and focus functions?
- Does my product have discreet IR codes for Power on/off?
- What are the wireless networking specifications for connection and content over IP?
- How do I tell which lens I have by the serial number of the lens?
- What is the recommended length for VGA cables?
- What is the RS232 command to retrieve my product's temperature status?
- Can my product output in high-definition?
- Does my product support SNMP?
- How do I control my product remotely over a network?
- Is it okay to move my product right after I shut it down?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the EMP Monitor software with in-depth usage instructions.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document gives an overview of the product as well as technical specifications, available options, warranty information and Epson contact information.
This document contains information such as tips for using the product or common questions and answers.
This document provides quick reference for common uses of your product.
This document lists part numbers and descriptions for user replaceable parts.
This document describes Epson's limited warranty for this product.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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