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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I scan with Document Capture Pro or Document Capture?
- What do my product's lights indicate?
- How do I connect my WPS-enabled wireless router to my product?
- I cannot scan over a network. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I see lines through all my scanned images. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The product is not converting characters to editable text. What should I do?
- I see lines through all my scanned images. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- I can't start Epson Scan 2. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan to a SharePoint server or cloud service in Windows?
- Scanning is slow. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- The scanner doesn't work properly when I press the start button. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I uninstall the product software?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I manually connect to a Wi-Fi network?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is available for my product?
- How do I change the default scan settings assigned to the start button on my product?
- What is a job in Document Capture Pro or Document Capture?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- What do my product's lights indicate?
- Which user replaceable parts or accessories are available for my product?
- How should I transport or store my product?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- When should I use the optional carrier sheet?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements and specifications.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 3.0.
This document provides complementary or late-breaking information to supplement your product documentation.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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