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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What do my product's lights indicate?
- Can I use an iOS device to scan?
- I see lines through all my scanned images. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- Can I use an Android device to scan?
- A black rectangle appears next to the business card I scanned. What should I do?
- When should I use the optional carrier sheet?
- How should I clean the inside of my product?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- The product is not converting characters to editable text. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message You cannot send the email. Confirm the settings. in macOS 10.14. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- I cannot scan over a network. What should I do?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I scan from a smart device?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- Scanning is slow. What should I do?
- How do I save a scanned image with Epson ScanSmart?
- Can I scan double-sided documents at one time?
- How do I scan a document so I can edit the text in word processing software?
- Can I use Nuance PDF Converter for Mac to scan over a wireless connection?
- I can't select my scanner in Nuance PDF Converter for Mac. What should I do?
Select the questions to view the answers
- How do I uninstall the product software?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I manually connect to a Wi-Fi network?
- How do I connect my WPS-enabled wireless router to my product?
- Which software is available for my product?
- My computer does not recognize the product when I use a USB connection. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Who do I contact for software support?
- Does Epson make drivers for Unix or Linux?
Select the questions to view the answers
Select the questions to view the answers
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- When should I use the optional carrier sheet?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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