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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What do my product's lights indicate?
- How do I connect my product with a Wi-Fi Direct connection?
- The scanner doesn't work properly when I press the start button. What should I do?
- How should I clean the inside of my product?
- Can I use an iOS device to scan?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How do I load originals in the input tray?
- Which software is available for my product?
- I see lines through all my scanned images. What should I do?
- My computer does not recognize the product when I use a USB connection. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Will the product automatically scan double-sided documents?
- How do I scan a document so I can edit the text in word processing software?
- I cannot scan over a network. What should I do?
- How do I scan to a SharePoint server or cloud service?
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
Select the questions to view the answers
Select the questions to view the answers
- Does Epson make drivers for Linux?
- The Correct Document Skew setting is disabled in the Epson Scan software. What should I do?
- Who do I contact for software support?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is available for my product?
- How do I uninstall the product software?
- How do I manually connect to a Wi-Fi network?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
Select the questions to view the answers
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- Does Epson have a program where I can donate my working electronic equipment?
- How should I transport or store my product?
- What do my product's lights indicate?
- Which user replaceable parts or accessories are available for my product?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- When should I use the optional carrier sheet?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices
PDF
This document contains system requirements, safety information, compliance statements and specifications.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 7 am – 4 pm (PT)
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