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- Top FAQs
- Cloud or Mobile
- Image Quality or Appearance
- Maintenance
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- My product cannot connect to a wireless router or access point. What should I do?
- How should I clean the inside of the product?
- The scanner doesn't work properly when I press the start button. What should I do?
- What security measures does Epson recommend for its network products?
- What do the product's lights indicate?
- How do I connect my product with a Wi-Fi Direct connection?
- My computer doesn't recognize the product. What should I do?
- Can I use an iOS mobile device to scan?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- The product is not recognizing characters well when using Epson Scan. What should I do?
- The scanned colors differ from the original colors when using Epson Scan. What should I do?
- My scanned image is distorted. What should I do?
- I'm scanning business cards and a black rectangle appears next to the scanned image. Why?
- The colors of my scanned image don't match my original's colors when I use Epson Scan. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document longer than legal size in Document Capture Pro?
- Scanning is slow. What should I do?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- How do I uninstall the product software?
- How many custom page size settings can I create in Epson Scan?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I scan a document so I can edit the text in a word processing program?
- My computer doesn't recognize the product. What should I do?
- Who do I contact for support on the software that came with my product?
- I was able to scan before, but now my system doesn't recognize the scanner. What should I do?
- How do I manually connect to a Wi-Fi network?
- ABBYY FineReader and NewSoft Presto! BizCard, the third-party software, did not install on my Mac. What should I do?
- How can I get a replacement CD for my product?
- Who do I contact for software support?
- What optional equipment is available for my product?
- How many documents can I load in the product's input slot?
- How do I load originals in the input slot?
- How should I transport my product?
- What do the product's lights indicate?
- The scanner doesn't work properly when I press the start button. What should I do?
- Can I scan both sides of a document at the same time?
- My product cannot connect to a wireless router or access point. What should I do?
- I receive a paper jam error when scanning large documents and Auto Detect size set. What should I do?
- The product does not turn on. What should I do?
- What is the maximum document length I can scan with my product?
- How can I change the Power Off setting on my product?
- What options do I have to power the product on?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This scanner guide contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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