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Support
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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How do I scan with Document Capture Pro or Document Capture?
- How should I clean the inside of my product?
- How do I scan to a SharePoint server or cloud service?
- How do I scan a document so I can edit the text in a word processing program?
- I can't start Epson Scan 2. What should I do?
- How do I load originals in the input tray?
- How do I scan using my product's control panel?
- What does the message on my product's LCD screen mean?
- I'm having paper feed problems. What should I do?
- How do I reset the product's roller counter?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I scanned a business card, and a black rectangle appears next to the scanned image. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- The product is not converting characters to editable text. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a custom size document in Document Capture Pro 2.0?
- How do I scan thick or special paper?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enlarge an image I scanned with Epson Scan 2?
- Nothing happens when I click on the Epson Scan 2 icon on the taskbar in Windows. What should I do?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I'm unable to send a scan from Document Capture Pro to Google Drive. What should I do?
- My computer doesn't recognize the product. What should I do?
- Which software is included with my product?
- Who do I contact for support on the software that came with my product?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I uninstall the product software?
- How do I change the Power Off and Sleep Timer settings?
- How do I set up an authentication card reader with my product?
- Which authentication card reader can I use with my product?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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