I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?

• You'll need to set up your product again. Do the following:

  Disable the Firewall

  1. Do one of the following:
     • Windows 8.x: Navigate to the Apps screen, select Control Panel > then select Windows Firewall.
     • Windows (other versions): Click or Start > Control Panel > System and Security, then select Windows Firewall.
  2. Disable the firewall.

     If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  3. If you're unable to complete the instructions above, contact Epson, otherwise go to the next section.

  Install the Product Software

  Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network. If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

  1. Do one of the following:
     • If you received an Epson WorkForce 3620 for exchange, download the Drivers and Utilities Combo Package from the Downloads tab for your product.
     • If you received a different product (not an Epson WorkForce 3620), go to our main Epson support. Select your product, then Downloads. Download the Drivers and Utilities Combo Package for your product.

     Note: Make a note of the file name and save the location so you can retrieve it.

  2. Open the file you downloaded and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.

  
  

  3. When you see the Select Setup Option screen, select Set up printer for the first time, then click Next.

     
     

     If you see this screen, click Options.

     

  4. Follow the on-screen instructions to complete the installation.

     After you complete the Wi-Fi setup, remember to enable your firewall settings. If these troubleshooting instructions did not solve the problem, please contact Epson support.