I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

  • The ink cartridges may not be seated properly and may need to be reseated.
    1. Turn on your product. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press Proceed. Then select Yes, replace now.
    2. Lift up the scanner unit.

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

    3. Press the bottom of the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
    4. Close the scanner unit.
    5. The product starts priming the ink.
Published:  3-Jan-2014 Was this helpful? Thank you for the feedback!
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