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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I reset the ink levels for my product?
- My printout has lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I scan using my product's control panel?
- How do I connect my product to my wireless network using the product's control panel?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- How do I set the default print settings in Windows or on my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- Are there any safety precautions I should take when handling the ink?
- How do I know when an ink tank needs to be refilled?
- How do I refill the ink tanks?
- Which Epson ink bottles should I use with this product?
- How do I reset the ink levels for my product?
- I spilled ink. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan using my product's control panel?
- How do I scan from a smart device?
- I can't start Epson Scan 2. What should I do?
- I am unable to scan multiple images at once. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- How do I enable double-sided printing for my product in Windows?
- How do I change the Power Off Timer setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I get a replacement CD for my product?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I check my product’s network status?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- Where can I get more information about my product?
- How do I determine the number of pages that have fed through the product?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
![For step-by-step guided assistance, please select a link below.](/_ui/_v2408161452/responsive/common/images/24x24_guidedassist_icon.png)
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsWe have you covered. Look here for answers to your questions.
Wi-Fi Printing, Print Quality, and Error Code Messages
Are you having trouble printing from a wireless network, or do you need help getting better print quality or understanding what the product’s error codes mean? Try our interactive troubleshooting modules, located on the Guided Assistance tab.
Wi-Fi Setup Videos
Do you want to easily set up your product on a wireless network or improve print quality? Watch our helpful videos, located on the Videos tab.
General Troubleshooting Questions
Are you looking for quick answers to your product questions? Find them in our frequently asked questions, located on the FAQs tab.
How-to Instructions
Need step-by-step instructions on how to use your product? See the User’s Guide, located on the Manuals and Warranty tab.