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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- How do I print in black/grayscale only?
- How do I change the ink cartridges?
- The quality of my printed output is unacceptable. What should I do?
- Can I set up my product for both a USB and network connection?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- What information do I need to know before I install my product on my wireless network?
- Can my product still print if an ink cartridge is expended or not installed?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print double-sided?
- How do I print in black/grayscale only?
- Printing is slow. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- Can I print on transparencies?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document or photo?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- I see a communication error when I try to print with a USB connection. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which ink cartridges should I use with my product?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- I see an ink recognition message after inserting the ink cartridges provided with my product. What should I do?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- What kind of paper gives the best results for high quality printing?
- How do I know which paper or media type to select in my product's driver?
- Can I print on sheet labels?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I use the control panel buttons to scan?
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I'm having problems installing the software. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Can I use my product on a network?
- The scanning software does not operate correctly. What should I do?
- What information do I need to know before I install my product on my wireless network?
- Which wireless security modes does my product support?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Can I use the Epson iPrint app with my iOS device?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my Android device?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- Who do I contact for support on the software that came with my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- I cannot print from Windows after I replaced my router. What should I do?
- I cannot print from my Mac after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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