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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- How do I set up my product for a wireless connection?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I'm having paper feed problems. What should I do?
- I see the message Printer is Offline. What should I do?
- My printout has incorrect or missing colors. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I set up my product for the fastest printing?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Can I print on transparencies?
- How do I print double-sided?
- How do I restore the colors in faded photos?
- When I try to make a copy, my product doesn't detect the photo placed on the scan bed. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print in black/grayscale only?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Does OS X support manual duplex printing with my product?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message No photos could be recognized. Make sure photos are positioned correctly. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- The message Parts inside your printer are reaching their end of service life appears when I print. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- Can the printer still print if an ink cartridge is expended or not installed?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which memory cards are compatible with my product?
- How do I access a memory card inserted in my product over a network connection?
- Can I access my product's memory card reader over a network connection?
- I was able to access a memory card in my product when it was connected to my computer with a USB cable. But after I installed the network software, I can no longer access a card in my product from my computer. What happened?
- Can I just pull the memory card out of my product when I'm finished printing?
- I am unable to access the product's memory card reader from a Mac over a network connection. What should I do?
- What is the largest supported memory card for my product?
- How can I prevent my product from feeding multiple pages at the same time?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- What kind of paper gives the best results for high quality printing?
- Does the type of paper I use really make a difference?
- Can I use sheet labels with my product?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect or missing colors. What should I do?
- The image look inverted, as if viewed in a mirror. What should I do?
- The printout is grainy. What should I do?
- The printout has a slight slant. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan to email?
- I am unable to scan from my computer. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- Can I scan from my product's control panel to my computer over a network connection?
- When I use the Scan to PC feature, my computer name does not appear on my product's control panel. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I'm having problems installing the software. What should I do?
- I cancelled the software installation before it was complete. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- Can I use my product on a network?
- How do I turn off Epson Status Monitor in Windows?
- What information do I need to know before I install the product on my wireless network?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- While installing the software for a wireless network installation, EpsonNet Setup was unable to find my product on the network. What should I do?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- Can I disable Sleep Mode for my product?
- How do I set up my product for a wireless connection?
- I can't complete the installation of my product to my Windows 7 wireless/wired network using the CD that came with my product. What should I do?
- The settings are grayed out in Epson Scan on my Mac. What should I do?
- I'm setting up my product with a wireless Ad Hoc connection and cannot print. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I install the latest scanner driver on my Mac?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- I can't scan multiple document pages into a single PDF. What should I do?
- How do I change the default settings for the Scan to PC feature?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How should I transport my product?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- What appears as the default screen on my product's LCD panel?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- My product will not wake up when I try to print with a wireless connection. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using the network interface on a network.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T069120
Black | PDF -
Part Number: T069420
Yellow | PDF -
Part Number: T068420
Yellow Ink Cartridge, High Capacity | PDF -
Part Number: T068220
Cyan Ink Cartridge, High Capacity | PDF -
Part Number: T068320
Magenta Ink Cartridge, High Capacity | PDF -
Part Number: T068120
Black Ink Cartridge, High Capacity | PDF -
Part Number: T069320
Magenta | PDF -
Part Number: T069220
Cyan | PDF
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(905) 709-3839
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