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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How should I load envelopes?
- How do I restore my product's default settings?
- What security measures does Epson recommend for its network products?
- How should I transport or store my product?
- How do I connect my product to my wireless network using the product's control panel?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I determine the number of pages that have fed through the product?
- What are the port numbers for Epson network printers (wired and wireless)?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I set the default print settings in Windows or on my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I set up my product for the fastest printing?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I print labels in Microsoft Office?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- What is my product doing after I install a new ink cartridge?
- How do I replace the ink cartridges?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- How do I create a custom paper size for my product in Windows?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- My product keeps misfeeding paper. What should I do?
- My printout has incorrect colors. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My product is printing blank pages. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- How do I get a replacement CD for my product?
- How do I install the software for my product if I don't have the CD?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- How do I add my product as an IP printer on my Mac?
- Who do I contact for software support?
- How do I change the Sleep Timer setting?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I uninstall the Epson product software?
- How do I restore my product's default settings?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I check my product’s network status?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I find my SSID and network password?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- Can I set up my product for both a USB and network connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I connect my product to my wireless network using the product's control panel?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I change the Power Off setting on my product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How do I determine the number of pages that have fed through the product?
- How should I transport or store my product?
![For step-by-step guided assistance, please select a link below.](/_ui/_v2408161452/responsive/common/images/24x24_guidedassist_icon.png)
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T812XL320-S
Magenta XL | PDF -
Part Number: T812XL120-S
Black XL | PDF -
Part Number: T812220-S
Cyan | PDF -
Part Number: T812120-S
Black | PDF -
Part Number: T812320-S
Magenta | PDF -
Part Number: T812XL420-S
Yellow XL | PDF -
Part Number: T812420-S
Yellow | PDF -
Part Number: T812XXL120-S
Black XXL | PDF -
Part Number: T812XL220-S
Cyan XL | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-2567
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Monday – Friday 7 am – 4 pm (PT)