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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Other
- Where can I find the RS-232 codes for programming my product?
- How can I improve the image quality?
- When should I replace the projection lamp?
- How can I invert the projected image?
- How and when should I clean the lens?
- How do I clean the air filter?
- Where can I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- How should I transport my product?
- The remote control doesn't work. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- No picture appears on the screen. What should I do?
- Which type of video equipment can I connect to my product?
- Can I connect my product to external speakers?
- Can my product do rear projection?
- How do I connect my product?
- I connected my Sony PS3 to my product's HDMI port and I can't see the video displayed. I only hear the audio. What should I do?
- Can I project my iPhone screen using my product?
- Why do I get an error message when using the HDMI source codes 31, 33, and 34 listed under the ESC/VP21 codes in the User's Guide?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- Why do I get the message Keystone does not work on wide display when I try to adjust the keystone?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- I see static or noise in the image. What should I do?
- The colors in the projected image don't look right. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Why can't I select the Wide Aspect mode?
- The image is not rectangular. What should I do?
- How can I improve the image quality?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- How can I invert the projected image?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I clean the air filter?
- How often does the air filter need to be cleaned or replaced?
- How do I reset the lamp timer to zero?
- Where can I get a replacement lamp for my product?
- How do I replace the lamp?
- When should I replace the projection lamp?
- How and when should I clean the lens?
- Can I access the lamp and air filter with the ceiling mount installed?
- What is the storage life for an lamp?
- Why can't I save some of the ISF memory settings that are mentioned in the User's Guide?
- What are the different Color Modes on the Video menu used for?
- What do the lights on top of my product indicate?
- What is my product's native resolution?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- What is the foam pad around the lens for?
- What is the RS232 command to retrieve my product's temperature status?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains specifications, general setup/usage information, interface information, and troubleshooting tips.
This document provides complementary or late-breaking information to supplement your product documentation.
This document lists part numbers and descriptions for user replaceable parts.
This document describes Epson's limited warranty and Extra Care Road Service for this product.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(905) 709-3839
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Monday – Friday 7 am – 4 pm (PT)